Web store

Universal Violin (Business ID 1859862-9) sells products to private persons globally. All prices shown include VAT. We reserve the right to price and delivery cost changes.

The site has an SSL Certificate to ensure secure encryption, especially for financial transactions. 


The products  are ordered primarily from www.universalviolin.net via the shopping cart.

All orders are confirmed by email and include the total price of the order and shipping costs. To receive an order confirmation, a correct email address should be provided when ordering.

The customer agrees to the terms and conditions when placing an order.

Payment methods

Bank transfer

You will receive the products once we see the payment in our bank account. Please make payment to Universal Violin; IBAN: FI23 5710 0420 1806 63, BIC: OKOYFIHH. Use your order ID as a payment reference.

Card Payments by Visa, Mastercard or American Express

Credit or debit card payments in our webstore are provided by Stripe. During the transaction, all card information will be handled through a secure connection.Card numbers are not recorded in the webstore’s systems

Online Shop

The payment system is operated by Stripe, a secure online service for processing card payments.  The personal payment data you enter, including if you set up “My Account”, in order to purchase items, is sent to Stripe, and not stored at, or accessible by universalviolin.net. Your card details are encrypted on the Stripe website and not accessible by the Stripe account owner.  You can find out more about Stripe’s Privacy Policy by clicking here.  The online shop is built on the  Woocommerce OceanWP platform, integrated with WordPress. The only personal data accessible by universalviolin.net is what is essential for fulfilling your order ie your name and address. 

Delivery costs and time

The delivery costs (economy mail) will be stated after you have chosen your address information. Our usual delivery times within Finland are 4 days, to Europe 8 – 16 days, and the rest of the world 12 days or more.

Registration Privacy Policy

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

Checkout Privacy Policy

Your personal data will be used only to process your order and support your experience throughout this website.

Problem situations

In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, let us know by sending a message on the contact link of our website in 14 days. 

Return and exchange policy

In accordance with the Consumer Protection Act of Finland, you have the right to exchange and/or return an item within 14 days of receiving your order. The return right applies only items that are in new, unused condition and in their original packaging. 

Include a copy of the order when sending an item back for return or exchange. Also include your name, customer number, phone number, email and address.

When returning an order, please attach your order number, name and contact information as well as your bank account number in IBAN format (FI12345-67890) for money refunds. You will be informed about the return address then.