Universal Violin (Business ID 1859862-9) sells products to private persons globally. All prices shown include VAT. We reserve the right to price and delivery cost changes.
The site has an SSL Certificate to ensure secure encryption, especially for financial transactions.
The products are ordered primarily from www.universalviolin.net via the shopping cart.
All orders are confirmed by email and include the total price of the order and shipping costs. To receive an order confirmation, a correct email address should be provided when ordering.
The customer agrees to the terms and conditions when placing an order.
You will receive the products once we see the payment in our bank account. Please make payment to Universal Violin; IBAN: FI23 5710 0420 1806 63, BIC: OKOYFIHH. Use your order ID as a payment reference.
Card Payments by Visa, Mastercard or American Express
Credit or debit card payments in our webstore are provided by Stripe. During the transaction, all card information will be handled through a secure connection.Card numbers are not recorded in the webstore’s systems.
Delivery costs and time
The delivery costs (economy mail) will be stated after you have chosen your address information. Our usual delivery times within Finland are 4 days, to Europe 8 – 16 days, and the rest of the world 12 days or more.
Your personal data will be used only to process your order and support your experience throughout this website.
In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, let us know by sending a message on the contact link of our website in 14 days.
Return and exchange policy
In accordance with the Consumer Protection Act of Finland, you have the right to exchange and/or return an item within 14 days of receiving your order. The return right applies only items that are in new, unused condition and in their original packaging.
Include a copy of the order when sending an item back for return or exchange. Also include your name, customer number, phone number, email and address.
When returning an order, please attach your order number, name and contact information as well as your bank account number in IBAN format (FI12345-67890) for money refunds. You will be informed about the return address then.